Privacy Policy

The workshop florist is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (except to confirm orders).

We will give you the chance to refuse any marketing e-mail from us or from any other third-party companies in the future.

The type of information we will collect about you includes:

• Your Name

• Address

• Phone Number

• E-Mail Address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies, we will delete or correct it promptly. 

The personal information which we hold will be held securely in accordance with our internal security policy and English law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level’, and select 'disable cookies').
The information collected in this way can be used to identify you unless you modify your browser settings.

Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.

Data collected will not be shared with any other companies. We may amend this policy from time to time. If we make any substantial changes in the way, we use your personal information we will notify you by email or an announcement on the website. If you have any questions/comments about privacy, you should email us.

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Terms and Conditions for weddingS

 

Please read carefully.

 

Upon booking you are agreeing to the value of your quote and the Terms and Conditions below.

Any increase in order will be subject to the same Terms.

 

The prices given in any quotation are subject to change should you wish to change the style, floral materials or scale of any designs. 

 

PROVIDING THE PRODUCTS

Your flowers are pre-ordered up to two months before your wedding day, as such you have up until two months prior to the wedding to make any changes required known. 

 

Changes that are required after this may be subjected to additional fees and may not be possible depending on the scale of change. Due to the nature of faux flowers and foliage, there may be occasions where varieties are not available or readily sourced.

 

All faux flowers and foliage are subject to availability and high-quality assessment before being used within your wedding flowers. If a flower is unavailable, I reserve the right to use similar flowers of the same quality and value.

 

The workshop florist cannot be held responsible for non-delivery in extreme weather or acts beyond our control.

 

It is the responsibility of the individual in receipt of this quote- the client- to ensure that all products lent by from us are returned in the same condition as when they were delivered. 

 

Damage includes but is not limited to breakages, cracks, stains or burns. The client will be responsible for covering the cost of any repairs or replacements. 

 

MINUMUM ORDER VALUE

Minimum order value £300 for complete wedding set up, no minimum for personal flowers

 

OTHER FLOWERS 

I am happy for other florists to be onsite providing fresh flowers.  Other faux flowers cannot be used for the bridal party as these may not be of the same quality. Unless previously discussed.   Décor or Event companies’ flowers can be used.

 

DIY FLOWER

I do not provide flowers for you to DIY your wedding flowers,  I can provide a few stems if they are just to be placed in vases, or used for cake decoration.

 

REMOVING ITEMS

Removing requested items from the quote leaving only hire items is not possible unless discussed at the first consultation. Removing items must still cover the minimum order value £300 for weddings involving set up.  

 

PAYMENTS

A non-refundable  booking fee of £50 for weddings up to £500 and £100 for weddings over £500 is required to secure the date and confirms the services to be provided. The booking fee is payable to the bank account below. You will be sent a confirmation once this has been paid.

 

Balance is payable six weeks before delivery and can be made by bank transfer to Bank account 13915837  Sort Code 60-83-71 account name Teresa Wheeler. Please use your wedding date as a reference

 

CANCELLATIONS

Cancellation charges. From booking until 6 months prior to event = loss of booking fee 3-6 months prior to event = 50% of balance and full booking fee. 1-3 months = 75% of balance and full booking fee. Up to 1 month = 100% of total. 

If the date needs to be moved, I will do my best to accommodate it.

Booking fee payment is deemed acceptance of our Terms.

 

Cancellation Insurance: I strongly recommend that you seek wedding cancellation insurance from a reputable provider to cover any loss of deposit or incurred cancellation fees.

 

FRUSTRATION TO CONTRACT AND LIABILITY

The Florist shall not be liable to the Client if it is prevented from carrying out any or all of its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, pandemics, national or local disasters, war, or any event causing the whole or a substantial part of the Florist business to be closed to the public. The Florist also shall not be liable if it deems necessary to cancel an event due to potential reputational damage or risk to the safety of our staff. 

 

DELIVERY Delivery or courier can be arranged.   Set up in one agreed location and collection of any props, vases or sundries as agreed on consultation.  Florists additional time is charged at £20 per hour per florist.  Late venue collection is an additional cost of £30.

 

Venue flower arrangements will not be collected by us unless otherwise agreed.

We charge £5 for delivery in Basingstoke.  Courier on quotation

 

Delivery to multiple locations can be arranged.

 

PUBLICATION

We reserve the right to photograph and reproduce pictures of our work for marketing purposes. If you do not want us to use your pictures, please let us know at time of booking.

 

PHOTOGRAPHY

We love to work with photographers if you are happy to share, please provide details of your photographer so that we can seek their permission before printing any photos from your wedding

 

MOOD BOARDS AND CONSULTATIONS

Flowers on mood boards and during consultations are inspirational ideas rather than exact replicas of how your flowers will look.  I reserve the right to add flowers or remove flowers if I feel it will enhance the design.  If flowers are not in stock at the time of ordering, I will source an alternative without changing the overall design. I do not copy other florists work; I will use any photos you share as inspiration to design something unique for you.

 

CHANGES

Changes can be made up until 2 months before the wedding date.  Large changes cannot be made once your flowers are ordered.

I reserve the right to make an admin charge of £15 for complete redesign. There are no charges for additional emails or telephone consultations, although please keep these to a minimum. 

A confirmation email will be sent before your flowers are ordered to confirm any changes.

Alterations cannot be made to your flowers once you have taken them home or I have delivered them.  Small alterations can be done at any point before final delivery/collection.

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